Refunds & Cancellations

• Before testing starts you may cancel an order and receive a full refund, less any payment gateway charges.
• Once testing has started, or the item has been tested, the fee is not refundable, because the work has been done.
• If we cannot test an item, or a report is issued with an error that is ours, we will re-test or correct it free of charge, or refund the fee if we cannot.

• You may cancel an enrolment and receive a refund, less payment gateway charges, if you ask before the course starts.
• After the course has started, fees are not refundable.
• If we cancel or reschedule a course, you may take a full refund or move to the next batch.

Write to us at the email below with your order, report or enrolment number. We will confirm whether it can be cancelled.

Approved refunds are returned to the original payment method within 7 working days of approval. Your bank may take a few further days to show it.

If you were charged twice, or charged without an order being created, tell us and the amount will be returned in full.

Questions about this page: email support@iigl.com or call 9570702777. Office: at Door No 201-2nd floor 75 Toping Road Kolkatta - West Bengal - 700007.